• Building effective and scalable CX practices from day 0
• Recruiting and creating a multi-skilled CX team
• Encouraging experimentation and creative problem solving
• Creating an inclusive, transparent & empathetic team environment
• Sharing and celebrating my fails
• Hosting trivia night/sessions!
• Using a combination of all the tools available to get to an outcome (ChatGPT, Excel, Notion, Unbounce, Google Docs etc)
• Geeking out on all things watches and motorbikes
• Asking for and giving open, constructive and courteous feedback
• Working with and in large teams, especially when I have built them from scratch!
• Working to a budget and speaking everything ROI and P&L